FAQs
PRODUCT
How big are your candles?
Our candles consist of a generous amount of 5oz size and 3.5oz size.
How do I keep a clean and steady burn?
A general rule of thumb is to keep your candle away from a draft and always keep your wicks trimmed to about ¼ of an inch prior to being (re)lit! Make sure to keep your burn sessions limited to 3-4 hours and/or until the entire surface of the wax has fully melted. Last tip - never extinguish your candle with water!
What kind of wax are the candles made with?
Our candles are made of 100% natural soy wax, are cruelty free and very safe to use.
What are some common don't's when it comes to candle care?
-Do not leave your candle unattended
-Don’t forget to trim your wick!
-Don’t burn for more than 4 hours. Your wick can begin to “mushroom” and create a large flame.
-Do not extinguish your candle with water
ORDER
How do I cancel my order?
Absolutely! If you’ve changed your mind, we can try to help! Simply email us at artscentsafrique@gmail.com as soon as possible. As long as your order hasn’t shipped, we’ll get that canceled for you!
How can I update my order?
If you need to modify your order, email us at artscentsafrique@gmail.com as soon as possible and we’ll do what we can! Depending on how far along your order is in the processing queue, we might be able to accommodate.
What forms of payment do you accept?
We accept either PayPal or Bank Debit/Credit Cards (Visa, MasterCard, American Express, and Discover)! We currently cannot accept multiple forms of payments.
How can I correct my mailing address?
As long as your order hasn’t shipped, we can probably help! Email us at artscentsafrique@gmail.com as soon as possible!
SHIPPING
What countries do you ship to?
We ship wherever we possibly can! If you don’t find your preferred country at checkout, contact us at artscentsafrique@gmail.com and we’ll see what we can do for you.
How long does it take to process my order?
We work around the clock to get your orders out as quickly as we can! We ask that you allow 1-3 business days for your domestic order to be processed before it is dispatched with the selected carrier. International orders may take anywhere between 1-4 business days to be processed before it is dispatched.
How long does it take for the products to arrive?
Domestic orders typically takes 3-5 business days from the time your order is placed before it arrives at its destination! International orders typically arrive within 3 -8 days, which includes both the time it takes us to process the order in addition to its transit to you!
Can I ship orders to multiple addresses?
Customers are currently limited to one mailing address per order. If you need to ship to multiple individuals, please make sure to submit separate orders!
RETURNS & EXCHANGES
Do you accept returns?
In order to be eligible for a return, all products must remain unused and in a re-sellable condition, and must be initiated within 14 days of the delivery date. To begin an initiation process, simply email us at artscentsafrique@gmail.com! Please note that shipping costs are nonrefundable and customers will be responsible for the cost to ship items back to us.
Upon your package’s return, you’ll be notified of any approved or rejected requests for a refund; in the event that you are approved for a refund, your refund will be processed back to the original form of payment within seven (7) business days. At this time, to protect the safety of both our staff and customers during a global pandemic, we are currently not accepting International returns. We also reserve the right to reject any return that does not meet conditions outlined above. Please email us with any questions or concerns - we’re here to help!
Orders that return to our facilities as being undeliverable as addressed by the carriers will be subject to an automatic refund (less shipping) issued back to the original form of payment within 7 business days of its return.
Can I exchange my item for another?
We want to make sure that you’re 100% satisfied with your order! If you’re not happy with your order, you’ll have 14 days from the delivery date to request for an exchange. Simply email us at artscentsafrique@gmail.com and we’ll be more than happy to help!
I received a damaged product.What do I do? I’m missing an item from my order. What do I do?
Oh no! We’re sorry if you’ve received an incomplete order, but we’d love to help correct it right away! We will always review errors internally and find the best course of action from there. Email us at artscentsafrique@gmail.com and we’ll be more than happy to help.
I received the wrong item! What do I do?
Oh no - that’s on us! If you received the wrong item, we strive to correct it as soon as possible. Email us at artscentsafrique@gmail.com and we’ll review the best course of action together!
I love A&S candles, but I don’t burn candles every day. So, how do I properly store my candles?
Candles will last much longer when stored at the right temperature. Be sure to store your candles away from direct heat and sunlight. Store your candles in a cool, dry, and dark area to best preserve them.
DIFFUSERS
Insert the enclosed sticks into the fragrance bottle so they can absorb the oil. Allow the fragrance sticks to fill your room naturally. The fragrance sticks enable the oil to continually evaporate, creating a subtle and luxuriant fragrance. The fragrance sticks give a wonderful subtle fragrance without the need for turning them around. However, if you'd prefer a more intense perfume experience, the sticks can be turned around to suit your preference. Please wash your hands afterwards with water and soap. Note: if you turn the sticks a lot it is possible that they last shorter than 6 weeks.