/pages/faqsA general rule of thumb is to keep your candle away from a draft and always keep your wicks trimmed to about ¼ of an inch prior to being (re)lit! Make sure to keep your burn sessions limited to 3-4 hours and/or until the entire surface of the wax has fully melted. Last tip - never extinguish your candle with water! 

/pages/faqsIf you need to modify your order, email us at artscentsafrique@gmail.com as soon as possible and we’ll do what we can! Depending on how far along your order is in the processing queue, we might be able to accommodate.

/pages/faqsWe ship wherever we possibly can! If you don’t find your preferred country at checkout, contact us at artscentsafrique@gmail.com and we’ll see what we can do for you.

/pages/faqsIn order to be eligible for a return, all products must remain unused and in a re-sellable condition, and must be initiated within 14 days of the delivery date. To begin an initiation process, simply email us at artscentsafrique@gmail.com! Please note that shipping costs are nonrefundable and customers will be responsible for the cost to ship items back to us.Upon your package’s return, you’ll be notified of any approved or rejected requests for a refund; in the event that you are approved for a refund, your refund will be processed back to the original form of payment within seven (7) business days. At this time, to protect the safety of both our staff and customers during a global pandemic, we are currently not accepting International returns. We also reserve the right to reject any return that does not meet conditions outlined above. Please email us with any questions or concerns - we’re here to help!Orders that return to our facilities as being undeliverable as addressed by the carriers will be subject to an automatic refund (less shipping) issued back to the original form of payment within 7 business days of its return.